Can't connect to voicemail

Can't connect to voicemail

Can't connect to voicemail

ali_taghvaei
I'm a Participant Level 3

Can't connect to voicemail

Changed plan yesterday, can't connect to voicemail today

pressing "1" doesn't work anymore

Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??

51 REPLIES 51
newaa
I'm a Participant Level 2

I think my problem started 2 days ago, suddenly there's no preset 1 (speed dial) voicemail retrieve number, and calling retrieved number it requires 10 digits phone number and PIN number is invalid too.

just to mention I did switch to 10GB plan as well...

live chat... just replied my requests from 4 days ago, 611....still waiting...and I'm given up...

any sooner help will be appriciated........

 

thanks

kso3
I'm a Participant Level 2

I didn't even know this was an issue until I saw this topic on the forums.. Just checked my voicemail and mine doesn't work either!! I've been trying to get through the Fido chat for sometime now but no luck Sad any help here? 

cak
I'm a Contributor Level 1
I'm a Contributor Level 1

I had the same issue couple of weeks back when i changed my plan. I waited 3 days, before i could get in touch with support and they added voice mail back. Was on hold for about an hour before i could talk to someone.

 

cak

FidoStephane
Community Specialist

Sorry you had to wait on hold for so long @cak Sad

 

@kso3 & @hil131: I'll send you both a PM now so we can get your VM back up and running Smiley

 

Chat soon! 



TDM566767
I'm a Participant Level 1

Help, i have this same issue as well. No voicemail since switching my plan. I was on hold for over two hours yesterday but had to hang up. today i've been sitting in the live chat for one hour so far. I really need this fixed for work.

 

 

solved! - just got through to the live chat. Maureen assisted me and i'm back in business. Thanks!

Glad to here it's been fixed @TDM566767 Smiley We're here if anything! 

 

@newaa and @RobYVR I'll send you a DM shortly so we can look into this together. Talk to you soon Smiley 



RobYVR
I'm a Participant Level 1

Hi. I just noticed yesterday that I can't access my voicemail. I lost an overtime shift because of it.

Yes I upgraded to the 10G/$60 plan. Please help.

Panty
I'm a Contributor Level 1

 

I was able to get through yesterday (1.5 hour wait this time vs 4.5 hours the day before). and it had to be corrected by the rep. She advised most users who made the change via the web lost their voicemail service as well, so she had to add that back on (even though it comes with the plan).

dipakasd
I'm a Participant Level 1

Another victim of the change-your-plan-lose-your-voicemail.

 

<rant>

And a victim of the clearly understaffed call centre and Live Chat.  I'm shocked Live Chat wasn't staffed up as async communications such as chats are THE way forward for customer service.  If you're forcing the customer to be on a telephone, create a CallBack function.  It's 2018 in 12 days time, massive call centre queues are a dinosaur that can't die fast enough.  The irony that you are calling into a phone company I'm sure isn't lost on any of us poor souls.

</rant>

 

Can someone from Fido get in touch with me ASAP and resolve this?

 

 

Thanks.

 

leeneljane
I'm a Participant Level 2

I just notice this also. I lost my voicemail since I change to that problematic 10GB

Thunderhart
I'm a Participant Level 2

I also changed my plan online and lost my voicemail.  Tried the numbers I was given to recoop.  Nothing worked also said it didn't recognize my phone number.  What the heck?

Hi @Thunderhart & welcome to the Community!

 

I'll send you a PM to check out your account. Chat soon. Smiley



ravedave2
I'm Helpful Level 3

Hi, could someone PM me, im having the same problem since changing my plan

 

thanks

done @ravedave2!



YXR
I'm a Participant Level 3
I'm a Participant Level 3

Same problem here, can anyone help? Thanks!

Hey @YXR 


That's odd. Did you get a chance to restart your phone to see if you get the same result with your voicemail?

 

And when did this problem start exactly?


Let me know.



YXR
I'm a Participant Level 3
I'm a Participant Level 3

Hi, @FidoKenny thank you for the reply!  It happened when I changed my plan 2 days ago. I have restarted my phone, no success.

Hey @YXR! Hope you're doing well. Smiley

 

We'll have to take a look at your account then. You can contact us here or we can send you a PM, if you want to continue here.

 

Let us know.



YXR
I'm a Participant Level 3
I'm a Participant Level 3

@FidoPhilippe sure, please pm me, thanks!

Will do @YXR! One PM comming up. Smiley



YXR
I'm a Participant Level 3
I'm a Participant Level 3

@FidoPhilippe, great, waiting...