Changed plan yesterday, can't connect to voicemail today
pressing "1" doesn't work anymore
Tried dialing 514 583 7548 manually, it asks for 10 digit fido number, I enter it, and it says this number doesn't exist!!!!!! what is going on??
I think my problem started 2 days ago, suddenly there's no preset 1 (speed dial) voicemail retrieve number, and calling retrieved number it requires 10 digits phone number and PIN number is invalid too.
just to mention I did switch to 10GB plan as well...
live chat... just replied my requests from 4 days ago, 611....still waiting...and I'm given up...
any sooner help will be appriciated........
I didn't even know this was an issue until I saw this topic on the forums.. Just checked my voicemail and mine doesn't work either!! I've been trying to get through the Fido chat for sometime now but no luck any help here?
I had the same issue couple of weeks back when i changed my plan. I waited 3 days, before i could get in touch with support and they added voice mail back. Was on hold for about an hour before i could talk to someone.
Help, i have this same issue as well. No voicemail since switching my plan. I was on hold for over two hours yesterday but had to hang up. today i've been sitting in the live chat for one hour so far. I really need this fixed for work.
solved! - just got through to the live chat. Maureen assisted me and i'm back in business. Thanks!
I was able to get through yesterday (1.5 hour wait this time vs 4.5 hours the day before). and it had to be corrected by the rep. She advised most users who made the change via the web lost their voicemail service as well, so she had to add that back on (even though it comes with the plan).
Another victim of the change-your-plan-lose-your-voicemail.
And a victim of the clearly understaffed call centre and Live Chat. I'm shocked Live Chat wasn't staffed up as async communications such as chats are THE way forward for customer service. If you're forcing the customer to be on a telephone, create a CallBack function. It's 2018 in 12 days time, massive call centre queues are a dinosaur that can't die fast enough. The irony that you are calling into a phone company I'm sure isn't lost on any of us poor souls.
Can someone from Fido get in touch with me ASAP and resolve this?
I also changed my plan online and lost my voicemail. Tried the numbers I was given to recoop. Nothing worked also said it didn't recognize my phone number. What the heck?
That's odd. Did you get a chance to restart your phone to see if you get the same result with your voicemail?
And when did this problem start exactly?
Let me know.