Can't change my phone number

Can't change my phone number

Can't change my phone number

UniqueShawn
I'm a Participant Level 2

Can't change my phone number

When i trying to change my phone number, This message is appear 'OH-OH! Some error occurred. Please try again later' How can i fix it?

 

 

5 REPLIES 5
FidoTerry
Former Moderator

Welcome to the community @UniqueShawn. Smiley

 

Can you try clearing the cookies and cache and then give it another shot? If that doesn't work, please try accessing the site with a different browser.

 

Let us know how it goes. 

 

 



UniqueShawn
I'm a Participant Level 2

This way also not working. I'm Crome user. I delete caches and cookies at all. Hmmmm...

Recently, I changed my plan and phone number helping by Fido representative. Is it one of reason to not working? 

Hey @UniqueShawn

 

Let's verify your account together.

 

I'm sending you a PM now to get this looked into Smiley

Talk to you soon.

 

 



yearoftherat
I'm a Participant Level 2

So I'm getting the same error mesage. I've tried switching browsers from Safari to Firefox to Chrome with the same results. I've cleared the cache and cookies with no avail. Help would be much appreciated.

Hi there @yearoftherat

 

Thanks for testing that out Smiley I'll send you a PM so we can look into this together!