Can't change mobile plan via My Account

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Can't change mobile plan via My Account

Can't change mobile plan via My Account

I'm a Participant Level 2

Can't change mobile plan via My Account

Hi there,


I've been trying for 12+ hours to change my plan via self-service on to take advantage of the $60/10GB plan.


Have followed the instructions you posted on twitter (, and done all the requisite trouble shooting (clear cache, cookies, history, different browsers, etc...) with no success. It's been nothing but "This is embarrasing" and "Oops something went wrong." 


Unfortunately, the fido social media team doesn't seem to be aware of this issue yet so they're still directing everybody to the instructions...that don't work. Any help or update would be greatly appreciated.




Hey @pingy and thanks  for reaching out.


You should be able to change your plan on your online account.


Let me take a look at everyhting with you.


I'm sending you a PM. Talk to you soon.