Can't change email address on my profile

Can't change email address on my profile

Can't change email address on my profile

SOLVED
jlwasmer
I'm a Participant Level 2

Can't change email address on my profile

I've changed my email twice (once in January and today), both times I got a confirmation email (to the new email) but my profile doesn't get updated.

 

 

 

Accepted Solution

Re: Can't change email address on my profile

Solved by Fido Employee Tru

Hey everyone!

Although this thread is quite old, I'd like to add a little update since I came across it. If anyone is experiencing the same issue in the future, please contact us via Twitter or Facebook so that we can look into this for you.

Hope this helps!

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6 REPLIES 6
mym
I'm a Participant Level 1
I'm a Participant Level 1

I have an email address in my account that does not belong to me, although it has the same name. I can't change it. Please help.

FidoMaria
Former Moderator

Hi @mym & welcome to the Community! Smiley

 

When you log into your account and go in Profile & Settings, do you see Contact Information at the bottom? If so, there's a little pencil icon that you can click on to edit the info.

 

Have you tried this?



Tru
Fido Employee
Fido Employee

Hey everyone!

Although this thread is quite old, I'd like to add a little update since I came across it. If anyone is experiencing the same issue in the future, please contact us via Twitter or Facebook so that we can look into this for you.

Hope this helps!



Vdumitre
I'm a Participant Level 2

My profile allows me to change the "password", "security question" and "security answer" but not the email address.

Please fix it as soon as possible

FidoStephane
Community Specialist

Hey there Vdumitre, 

 

We're currently working out some bugs with Fido.ca. Everything should be back and running soon  Smiley 

 

In the meantime, would you like me to update your email address for you? 

 

Let me know and I'll send you a PM Wink 

 

-FidoStephane



FidoStephane
Community Specialist

Hi there jlwasmer,

 

Thank you for reporting this issue. We will continue to gather examples in order to escalate this situation to our systems management.