Can't change billing address

Can't change billing address

Can't change billing address

Flayren
I'm a Participant Level 1

Can't change billing address

Hello,

 

Lately I've been having some troubles changing my billing address online. It gives me an error saying "We’ve hit a snag. Please check back later." I've tried turning off adblock, cleared cookies & cache, changed browsers to IE, GC, and Firefox, but the same error has occured. The new billing address is also in the system, so I'm not sure what's going on.

 

Any help would be appreciated, thank you.

 
 
11 REPLIES 11
Wizuldur
I'm a Participant Level 1

Hi,

 

I can't change my billing address either. Everytime, I click the pencil icon and enter my new address, I get a "Please enter your billing address" message (and I do enter my actual address; I have also tried doing it from Chrome and FireFox but to no avail).

 

Could you please help?

 

Thank you!

FidoPierre
Moderator (inactive)

Hey @Wizuldur

 

Welcome to the Community! Smiley 

 

I'll send you a PM so we can look into this together. 

 

 



aotsubasa
I'm a Participant Level 1

I have a same problem

Welcome to the community @aotsubasa! Send you a PM now so I can help you out. Smiley



FidoPierre
Moderator (inactive)

Hey @Flayren

 

That definitely doesn't sound right!

 

I would like to take a closer look at your account so we can check this out together. Smiley 

 

I'll send you a PM right away! 



rolands
I'm a Participant Level 1

I  having the same problem  too.

Hi Rolands

 

Thanks for joining the Fido Community 😃

 

We'll take a closer look at your account together, so we can check this out!
 
I'll send you a PM right away. 



Hulkpitt
I'm a Participant Level 2

I too am having the same problem.

Hey @Hulkpitt!

 

Are you getting the same error message? Also, have you tried clearing your cache or doing it in a different browser? 

 

Let me know Smiley  



Hulkpitt
I'm a Participant Level 2

I've clear the cashe and done all of that but I can't get it to change it still pops up with the error

Let's take a closer look then Smiley 

I'll send you a PM in just a bit!