Can't activate my new SIM card

Can't activate my new SIM card

Can't activate my new SIM card

Hugo999
I'm a Participant Level 1

Can't activate my new SIM card

I have a new SIM card and cannot activate it by going to fido.ca under services -> update my SIM.  After entering my Old and New SIM it tells me OH-OH!

It seems your old SIM card number is not valid.

 

Please help

 

 

1 REPLY 1
FidoPamela
Former Moderator

Hey @Hugo999!

 

Welcome to the Community Smiley 

 

That's definitely odd. I'll send you a PM shortly so we can take a look at that together. 

 

-FidoPamela