Can't activate my new SIM card

[Hugo999]

I have a new SIM card and cannot activate it by going to fido.ca under services -> update my SIM.  After entering my Old and New SIM it tells me OH-OH!

It seems your old SIM card number is not valid.

Please help

[FidoPamela]

Hey @Hugo999!

Welcome to the Community  

That's definitely odd. I'll send you a PM shortly so we can take a look at that together. 

-FidoPamela