Can't activate Spotify Premium

[romspot]

Hello,

I called 2 times and you weren't able to fix this problem I have.

I have a Fideo Pulse plan but I can't activate Spotify in my iPhone 6s Plus with iOS 9

When I go to Fidohub.ca via LTE the only thing that it asks me is to download Spotify app. I even cleared cookies.

When I go via WiFi, it asks me to put my number. I receive a code, I enter it and again it says to download Spotify app.

Never asks me to log in to Spotify.

When I download the app I try everything, log in to existing account, log in via Facebook, and creating new account.

But it doesn't work.

Can you help me? Thank you

[FidoKenny]

Hey @romspot and welcome to the Fido Community

Let's take a look at your account together, this way we can confirm the Spotify username associated to your phone number.

I'm sending you a PM now to get this looked into.

Talk to you soon

[jbmb]

I'm having the same issue. Need to fix something too.

[FidoKevin]

Hey @jbmb! Welcome to our community forum!

I'll send you a PM and we can take a look at this together