Can't activate Spotify Premium

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Can't activate Spotify Premium

Can't activate Spotify Premium

romspot
I'm a Participant Level 1

Can't activate Spotify Premium

Hello,

I called 2 times and you weren't able to fix this problem I have.

 

I have a Fideo Pulse plan but I can't activate Spotify in my iPhone 6s Plus with iOS 9

 

When I go to Fidohub.ca via LTE the only thing that it asks me is to download Spotify app. I even cleared cookies.

 

When I go via WiFi, it asks me to put my number. I receive a code, I enter it and again it says to download Spotify app.

 

Never asks me to log in to Spotify.

 

When I download the app I try everything, log in to existing account, log in via Facebook, and creating new account.

 

But it doesn't work.

 

Can you help me? Thank you

 

 

 

3 REPLIES 3
FidoKenny
Moderator

Hey @romspot and welcome to the Fido Community Smiley

Let's take a look at your account together, this way we can confirm the Spotify username associated to your phone number.

 

I'm sending you a PM now to get this looked into.

 

Talk to you soon Smiley



jbmb
I'm a Participant Level 1

I'm having the same issue. Need to fix something too.
FidoKevin
Former Moderator

Hey @jbmb! Welcome to our community forum!

 

I'll send you a PM and we can take a look at this together Smiley