Can't access fido custmer service by any call

Can't access fido custmer service by any call

Can't access fido custmer service by any call

Shawn88
I'm a Participant Level 1

Can't access fido custmer service by any call

Hi, I can't get any customer service from calling 611 today. How can I reach a fido customer service? Please let me know.

Thanks,

Shawn

4 REPLIES 4
terrym1944
I'm a Participant Level 2

If you find out how to reach them please let me know.     I've been trying for over a week with no success at all....

 

Kinda makes me want to go back to Bell..

 

 

Hi @terrym1944 & welcome to the Community!

 

I'll be more than happy to help out. Smiley What's going on?



terrym1944
I'm a Participant Level 2

What's going on is no matter how many times or ways I try to contact customer service to get a roaming package I added to my phone for Christmas, but didn't go away, removed I can't get through...    

 

Either the 611 number or the landline number hang up on me or they tell me the wait will be 60 to 90 minutes.

 

I mean come on folks.

 

 

@terrym1944

 

I'm not sure I understand. Are you looking to remove a travel pack you added to your line for Christmas? Once added, travel packs will remain on the line for 30 days and then automatically expire. 

 

Hope that helps