Can't Upgrade Iphone

Can't Upgrade Iphone

Can't Upgrade Iphone

I'm a Participant Level 1

Can't Upgrade Iphone

I have tried literally everything- lets see if the wonderful community knows whats going on!!


So Im just trying to upgrade my BYOP plan to a Large Agreement plan with an Iphone 7 (32gb Rose Gold) and I keep getting this weird error message....

Screen Shot 2018-05-09 at 12.54.44 PM.png


I only get this with Iphone (could be a sign to switch to samsung haha) but I know there has to be a way around it.  I have tried with Firefox, Chrome, and even Safari!!  I just keep getting this before I can even check out- its a major bummer.


As per the instructions I recieved over the phone after calling the number that this window gives me yes I am logged in and yes my cache is empty.  


My process is (google "Fido Upgrade"(because that doesnt even show up)->Click Link->Click "Iphone 7 32 gb Rose Gold"-> Click fancy promo Large plan-> Get error) EVERYTIME.  I dont know maybe Im clicking wrong.....


Does anybody know how to get past this issue?



Former Moderator

Hey there @bigboi95!


Welcome to the community. Smiley


Looks like you've pretty much tried everything already, eh? 


PM on the way!