Can't Upgrade Iphone

[bigboi95]

I have tried literally everything- lets see if the wonderful community knows whats going on!!

So Im just trying to upgrade my BYOP plan to a Large Agreement plan with an Iphone 7 (32gb Rose Gold) and I keep getting this weird error message....

I only get this with Iphone (could be a sign to switch to samsung haha) but I know there has to be a way around it.  I have tried with Firefox, Chrome, and even Safari!!  I just keep getting this before I can even check out- its a major bummer.

As per the instructions I recieved over the phone after calling the number that this window gives me yes I am logged in and yes my cache is empty.  

My process is (google "Fido Upgrade"(because that doesnt even show up)->Click Link->Click "Iphone 7 32 gb Rose Gold"-> Click fancy promo Large plan-> Get error) EVERYTIME.  I dont know maybe Im clicking wrong.....

Does anybody know how to get past this issue?

[FidoGabrielle]

Hey there @bigboi95!

Welcome to the community.

Looks like you've pretty much tried everything already, eh? 

PM on the way!