Caller Name Display Not Working

iabunameh

Hello,

Name display on my phone is not working. Names show up as special characters (see image below). I have the Value Add on from Fido so it should be working.

My phone is the LG G5 (International version).

Thanks,

Ibrahim

FidoFrancois

Hey @iabunameh! Welcome to the community!

We'd be happy to look into this with you. We'd like to ask a couple of question to narrow it down together.

When did this start/how long have you had this issue?
Did you recently make a change to your device? For example, did you install a new app or a new language on your phone?

Let us know!

iabunameh

Thanks

1.This issue only started happening a month ago after purchasing my LG G5. The issue has been going on for as long as I have had the device.

2.Nothing like that has happened.

FidoKija

Thanks! What happens when you try to restart the device? Are there any changes when someone leaves a message in your voicemail?

iabunameh

Hey,

Restarting does not solve the issue. Voicemail works properly, but does not impact the Caller ID issue.

FidoGabrielle

Hello there @iabunameh!

That doesn't sound right. Sending a PM your way.