Caller Name Display Not Working

Caller Name Display Not Working

Caller Name Display Not Working

iabunameh
I'm a Participant Level 2

Caller Name Display Not Working

Hello,

 

Name display on my phone is not working. Names show up as special characters (see image below). I have the Value Add on from Fido so it should be working.

 

My phone is the LG G5 (International version).

 

Thanks,

 

Ibrahim 

 

name display.png

 

 

5 REPLIES 5
FidoFrancois
Former Moderator

Hey @iabunameh! Welcome to the community! 

 

We'd be happy to look into this with you. We'd like to ask a couple of question to narrow it down together.

 

  1. When did this start/how long have you had this issue? 
  2. Did you recently make a change to your device? For example, did you install a new app or a new language on your phone? 

 

Let us know! 



iabunameh
I'm a Participant Level 2

Thanks

 

1.This issue only started happening a month ago after purchasing my LG G5. The issue has been going on for as long as I have had the device.

2.Nothing like that has happened.

Thanks! What happens when you try to restart the device? Are there any changes when someone leaves a message in your voicemail? 

 



iabunameh
I'm a Participant Level 2

Hey,

 

Restarting does not solve the issue. Voicemail works properly, but does not impact the Caller ID issue.

Hello there @iabunameh!

 

That doesn't sound right. Sending a PM your way. Smiley