Call forwarding problem, Fido phone reps don't know how to fix

[Louis1]

Hi

Call forwarding won't work on my phone (S6) neither Conditional and Unconditional forwarding.

I get the same message: Unexpected response from network and I also used many International Value-Packs in the past just like the person who had the problem in the thread above.

However, I haven't been lucky because after  2h on the phone talking to 4 different Fido reps who in turn called Technical Support, they could not figure out how to activate it.

I don't have voicemail and I do have Call forwarding in my options

I'm getting pretty desperate because I need this service for my company

Here is a screenshot of the error:

If I try to do it directly from the phone, won't work either:

Finally a Fido rep asked me to do *#21# and this is what I get:

And here is the version info:

Thank you!

***Edited to add labels***

[Louis1]

One last thing, I've tested using my iPhone instead (with the same SIM card) but it's still not working, so not an Android issue

[FidoAmanda]

Hey Louis1!

Welcome to the Community!

Looks like we'll need to take a peek in your account for this.

I'll send you a PM soon.

***Edited for spelling***