I was able to get through to a fido rep to take advantage of the new promotional plan, and he was in the middle of performing the upgrade when the call dropped. I see that he tried to call me back several times but the call kept dropping so we were never able to talk again. As far as I know he had everything he needed to finish but I don't know if he did or not. Nothing shows on my account on the fido web page, and of course it's nearly impossible to call in again. Any assistance in figuring this out would be great.
BTW, the rep I ended up with was fantastic, super patient with me and resolved a few other issues as well. Two thumbs up for great service at a time when the reps must be under tremendous pressure dealing with unhappy clients.
