CHANGING PLAN ONLINE! Fido customer care and chat support unable to help!

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I'm a Participant Level 3 monish88
I'm a Participant Level 3

CHANGING PLAN ONLINE! Fido customer care and chat support unable to help!

I received a promotional offer in my gmail few weeks ago about upgraing my plan and the offer is really good. 

I got to know that this offer should be activated through 'change my plan' tab under  ' My Account'. All I am supposed to do is 'select' the plan and then press 'Checkout'. As soon as I am pressing checkout, it says 

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Moderator
Moderator

Re: Fido customer care and chat support unable to help!

Hey @monish88 and welcome to the Community.

 


Let's check this offer out. We can also figure out why you can't change the plan yourself online.

 

I'm sending your a PM now to get this sorted out.


Talk to you soon.

 

 



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I'm a Participant Level 3 monish88
I'm a Participant Level 3

Re: Fido customer care and chat support unable to help!

how do I access PM system? this is my first experience with FIDO community today. thanks

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I'm a Participant Level 3 monish88
I'm a Participant Level 3

Re: Fido customer care and chat support unable to help!

Hi there,

Is there a separate messenger here where you'd be messaging? Thanks

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I'm Qualified Level 2
I'm Qualified Level 2

Re: Fido customer care and chat support unable to help!

@monish88 near the upper-right corner of the page, you should see you icon with a "1" on it. If you click it, a menu should slide in. You'll see an enveloppe, also with a "1" on it. Click it to get to your private messages.

 

Alternatively, this link will get you to the same place.

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I'm a Participant Level 3 monish88
I'm a Participant Level 3

Re: Fido customer care and chat support unable to help!

thanks!

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