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Hello, for the past few hours i have been trying to reach fido in any possible way i can, I have called the regular costumer service number, called 611, tried chatting online but ALL of them give me errors. I have to speak about something urgently and do not have the ability at the moment to physically go to a FIDO store. What options do I have as a decade-long FIDO costumer. This is rediculous and should be resolved very soon.
Hey @bobbyfish!
Sorry for the delay.
While we did have extra staff in place for a recent promotion, we still experienced a higher than expected volume of enquires and we weren’t able to respond to everyone as fast as we usually do.
What can we help with?
Fido doesn't care because they don't want you to switch your plan and give them less money. They are greedy and want to put up roadblocks to this new promotion.