Buy out fee - Lost device

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

Click here to read more

Buy out fee - Lost device

Buy out fee - Lost device

SOLVED
Celeen-17
I'm a Participant Level 2

Buy out fee - Lost device

I sort of lost my phone and unfortunately, i have not purchase an additional warranty. IG I am going to upgrade or downgrade, do I still need to pay for the balance that I owe for the phone that is lost? 

 

Accepted Solution

Re: Buy out fee - Lost device

Solved by Moderator

Sorry to hear about your phone @Celeen-17 Sad

 

You can definitely get a new one, if you get it at full price then you don't need to pay off the balance of your old phone. If you decide to get a new phone on a new 2 year agreement, then the balance remaining on the old device would have to be paid.

 

I hope this clears it up! Let us know if you want us to review your options for a new phone and we can send you a PM Smiley

 

 

View solution in context
2 REPLIES 2
FidoNick
Moderator

Sorry to hear about your phone @Celeen-17 Sad

 

You can definitely get a new one, if you get it at full price then you don't need to pay off the balance of your old phone. If you decide to get a new phone on a new 2 year agreement, then the balance remaining on the old device would have to be paid.

 

I hope this clears it up! Let us know if you want us to review your options for a new phone and we can send you a PM Smiley

 

 



Celeen-17
I'm a Participant Level 2

Thanks Nick for the quick feedback.