I literally had to install Opera just to be able to login into my Fido account so I could come here and post this.
I use firefox and only firefox.
A couple weeks ago I logged in to my account to pay my bill. I left then a couple days later I came back and when I clicked on the log in/ register tab it just shows a white blank page.
Fido is the only website this is happening to. The dude I spoke to said I am not the only one who has complained of this happening.
Can anyone help me?
This is what I see:
***Edited to add labels***
Solved! Go to Solution.
Thanks for responding.
Yes to all. I dumped everything. I even uninstalled firefox and rolled back to firefox 46 and it is still doing it.
I use adblock plus and disabled it on all of fido which I never had to before but it is still showing a blank page.
Funny it took me to this page through my email and when I click reply it took me to same black page.
I had to actually come to the Opera Browser to answer you.
@FidoManuel Maybe if others are having same issue they will not be able to see or respond if they didn't think to install another browser like I did.
I'm hoping someone can find a solution to this.
I do not like the Opera Browser.
I uninstalled the Google Chrome Browser right away even though it did allow me to sign in on Fido. It is just a horrible browser.
We've just completed a few tests on more than one computer with Firefox, none of them had issues connecting to our website and the Community.
Something's definitely preventing the log in page from poping up on your computer. Could you double check if the pop-up blocker is disabled?
Also confirm your anti-virus doesn't have a built-in pop-up blocker. Our website should work just fine with Firefox.
Yes, the pop up blocker is disabled on fido
I use AVG Zen for anti virus and I have logged in fido many times with it just the way it is. I just turned some stuff off to test and it didn't help.
I'll try uninstalling it to test that.
I uninstalled AVG Zen. Deleted all files from my computer.
browsing and download history
form and search history
Did all the above each time I updated firefox versions: 47.0.1, 47.0.2 and 50.0.2
Restarted my computer each time. Even shut off my computer for 10 minutes.
I am still getting the blank page.
I am at a loss to what is causing this. I bet it is something so small and dumb.
Like I said before, it is only happening with the Fido website.
I am a member on many websites and I can login into them all.
I use Teksavvy and it's wireless with private wifi network. All 3 computers are wired into the modem.
I have used all the same for over 5 years now and have not had any issues till now.
I am non stop right right now trying to figure this out.
I can browse everything on your site. I just received a fido pop up for feedback which got me excited so I clicked on the login again and same thing.
It is not a pop up blocker issue.
I'm stubborn enough that I will not stop till I figure this out or someone else will.