Hi all, been getting this issue for a while, not sure what to make of it. Numerous Fido call centre reps have had various levels of sucess in fixing the issue.
Background - Using a Blackberry Bold 9900 for nearly 2 years now, no issues previously
First Problem - Wake up one morning, no emails on phone (which is kind of strange because usually get spam emails right at least). Then over span of about 3 days I received no outside emails, but did receive nearly 10 emails from Fido "confirming my account changes + emailing me my new terms of service".
I instantly think either an employee made a mistake or my account is hacked, so I call into Fido (multiple times after receiving notices) and most reps tell me "nope we can not see any changes no idea why you got email". One rep suggests maybe Fido is testing/updating network, and one rep offers a theory as to what is going on.
Theory - Because previous week I had inserted my Fido SIM into an Android phone, maybe system is removing BIS (Blackberry Internet Server) and is unable to re-add
They created a ticket, escalated it, and after a few days device seems to return to normal
Second Problem - Similar to first, but now a new twist. I have received about 20 TXT messages from Fido now indicating "please stand by as we initiate your Blackberry server this could take up to 3 hours". I keep getting this message repeatedly as system (network switch) seems to be trying. But in meanwhile I now have no data at all.
Called back and reps (incl tech) say they see no memo as to what the first rep changed so they dont know what to do!
Any help (things I could check, or what number is second tier tech since i think this is a Fido network issue)
Solved! Go to Solution.
Despite multiple reps claiming there is no network issue, it must be your phone data finally restored.
And I know for a fact its a Fid issue because AGAIN after data is restored I receive the generic email "Fido account change confirmartion" which again proves they are making changes to my account...
It really bothers me noone seems to know what is happening