Re: Billing Issues

Ryan12345

Dear Fido Customer Service,

I don't pay much attention to my billing as I normally have it set to automatically come off my credit card. However, a while back I was overbilled by Fido and so removed the autopay function off my account.

I randomly went in and looked at my most recent invoice, and you have increased my primary number by $40 a month. Also, you have removed a credit which was promised for the duration of my contract. I am really not impressed by this shady business practice. How can you justify changing my contract and adding another $40 to my plan without my knowledge or permission to do so? I would like something to be done about this. This is highway robbery and I will be contacting the CRTC if nothing is done about this.

I have been a loyal customer with Fido for over a decade and don't know if this will continue. For my plan to suddenly go from $60 a month to $100 a month is ludacrous.

Please contact me asap. I do not want to waste my time on the phone with you guys. This is already taking up too much of my time.

Regards,

Waleedj

I got my first fido bill today. It says that I have exceeded my data limit. In the meantime, it also mentions that I have used only 102 MB of data. How can they charge me for extra data when I have 750MB limit.
WHAT DO I DO NOW?

FidoManuel

Hey Walledj!

Welcome to the Community!

You must be impacted by the first day of prorata.

I'll send you a PM in a few minutes and look into that with you

FidoAlyson

Hey fidoryan,

This doesn't look right to me! We only change a plan with the customer's authorization! I'll go ahead and send you a PM so we can check it out!

Keep in mind that you can also contact us on Facebook or Twitter for all account related questions

Talk to you soon!

Ryan12345

I can't seem to figure out how to PM you.