Dear Fido Customer Service,
I don't pay much attention to my billing as I normally have it set to automatically come off my credit card. However, a while back I was overbilled by Fido and so removed the autopay function off my account.
I randomly went in and looked at my most recent invoice, and you have increased my primary number by $40 a month. Also, you have removed a credit which was promised for the duration of my contract. I am really not impressed by this shady business practice. How can you justify changing my contract and adding another $40 to my plan without my knowledge or permission to do so? I would like something to be done about this. This is highway robbery and I will be contacting the CRTC if nothing is done about this.
I have been a loyal customer with Fido for over a decade and don't know if this will continue. For my plan to suddenly go from $60 a month to $100 a month is ludacrous.
Please contact me asap. I do not want to waste my time on the phone with you guys. This is already taking up too much of my time.
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