Billing - $24 in services I didn't use were billed in Extras and no details in bill itself

Billing - $24 in services I didn't use were billed in Extras and no details in bill itself

Billing - $24 in services I didn't use were billed in Extras and no details in bill itself

gfunkdub
I'm a Participant Level 2

Billing - $24 in services I didn't use were billed in Extras and no details in bill itself

Billing - $24 in services I didn't use were billed in Extras that never have been billed before and are not detailed in the bill itself

 

What gives Fido Support? Member since like 2000 here.

 

 

 

3 REPLIES 3
FidoAmanda
Former Moderator

Hey gfunkdub!

 

That's odd!

 

We only bill you for what you use but, that said, we'd be happy to take a peek at your bill with you and see what's going on.

 

I'll send you a PM shortly. Smiley



geeksintraining
I'm a Participant Level 1

 I had the exact same issue, and there's no way to see what the "Extras" refer to — Long distance, voice minutes, etc, all show that I'm within limits, but there's still that vague extras charge.  Is Fido just randomly charging without explanation? 

Hey geeksintraining!

 

Welcome to the Community!

 

We only bill you for what you use and you should have the details on your invoice as well! 

 

I'll send you a PM and we can look into this  Smiley Happy .