Bill

[Sammyj12321]

My bill is showing -$17.47 im woumdering what that is. TIA

[Sammyj12321]

Hey @Sammyj12321,

Welcome to our Community

KAPABLE-K is right, a negative balance is an indication that there's a credit on the account and no amount is owing.

If you overpaid, the over-payment of -$17.47 will simply be applied and deducted from your next month's bill. If your account is closed, then the credit will be refunded by mail to the address that we have on the account, about 2-3 weeks after the final bill comes out.

Hope this clarifies

[FidoClaudia · Accepted solution]

Hey @Sammyj12321,

Welcome to our Community

KAPABLE-K is right, a negative balance is an indication that there's a credit on the account and no amount is owing.

If you overpaid, the over-payment of -$17.47 will simply be applied and deducted from your next month's bill. If your account is closed, then the credit will be refunded by mail to the address that we have on the account, about 2-3 weeks after the final bill comes out.

Hope this clarifies

[KAPABLE-K]

Hello @Sammyj12321,

Welcome to the community!

It means you have a credit of $17.47 on the account maybe you over paid.

That credit will be applied to your next invoice so you will be paying $17.47 less on your next bill.