Bill Dispute

Bill Dispute

Bill Dispute

taylorcalhoun
I'm a Participant Level 1

Bill Dispute

I have been charged $500!!!!! in data overages. This is so wrong and incorrect. My data had been turned off after recieving the text message, as well as my phone wasn't even active for most of the billing period. I will NOT be paying these outrageous false charges!!!!!! 

1 REPLY 1
FidoSaad
Moderator

Hey there @taylorcalhoun,

 

Welcome to the community!

 

We'd be happy to have a look at your billing together. To get started you can send us a PM/DM on Facebook or Twitter. You can also reach us on one of these channels here.

 

Alternatively we can also send you a PM on this platform if you prefer :).

 

In regards to your data over usage, the charges will be based on your usage. We do ensure that notifications are sent when you reach 90% and 100% usage thresholds, and block your mobile data access once your reach $50 over usage. That being said, if there is any billing issue we'll be sure to correct it.

 

Let us know if you have any questions.