I came back to Fido since looking at their Black Friday promotion. I signed up but realized there's a better promotion if you choose your province. Who knew I thought it's a nationwide special.
But after calling Fido to change it, I was denied the Quebec province promotion because my number is not a Quebec number. I have always lived in the Quebec side in the National Capital Region(Gatineau/Ottawa). I'm not about to give up a phone number I've had for many years.
So as a Quebec resident, I am being denied the Quebec Black Friday special? Area code alone does not constitute my residency, it should be my billing/mailing address or where I actually live.
So what gives?
Based on the the "Full details" of the Black Friday promotion found on http://www.fido.ca/consumer/mobile-plans
No where it says about "Quebec phone number is required (in addition to a QC billing address). "
Still having a hard time finding where this "clearly" stated claim is located.
Offers subject to change without notice.
Applies to all plans: Additional airtime, long distance, roaming, data, add-ons, provincial 9-1-1 fees (if applicable) and taxes are extra and billed monthly. Local airtime excludes calls made through Call Forwarding, Video Calling or similar services. Value Packs and Long Distance Add-ons require a subscription and must be added to a monthly plan. Information on provincial 9-1-1 fees; fido.ca/911.
Subject to the Fido Terms and Conditions and Acceptable Use Policy; fido.ca/terms.
A device savings recovery fee applies according to the terms of your agreement if, for any reason, your service is terminated prior to the end of the Fido Agreement. Device Savings Recovery Fee (applicable to Term Services only): A Device Savings Recovery Fee (DSRF) applies if you were given an economic inducement when you agreed to your new term, and if, for any reason, your service or your new term is terminated prior to the end of the term of your Agreement (Fido Agreement Term). The DSRF is equal to the economic inducement multiplied by the number of months remaining in your Fido Agreement Term divided by the total number of months of your Fido Agreement Term (plus applicable taxes). In other words, DSRF = Economic Inducement x # months left in your Fido Agreement Term ÷ Total # months in your Fido Agreement Term + applicable taxes.
Hi @JohnMark - I was referring to internal documentation. I am not aware of where this is specified on Fido.ca other than it appearing only when province = QC.
@afterthefact So this "clearly" states is meant for you and not for me. How am I supposed to know all of these as a consumer who doesn't have access to your internal documentation???
So how did I get the Ontario Black Friday promotion if my address is in Quebec but my number is Ontario?
This is obviously a misleading promotion. I am a Quebec resident ever since I was a Fido customer since 2009, why would I be denied of a promotion specifically for Quebec residents?