Being denied Black Friday Promotion

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I'm a Participant Level 3 JohnMark
I'm a Participant Level 3

Being denied Black Friday Promotion

Hello,

 

I came back to Fido since looking at their Black Friday promotion. I signed up but realized there's a better promotion if you choose your province. Who knew I thought it's a nationwide special.

 

But after calling Fido to change it, I was denied the Quebec province promotion because my number is not a Quebec number. I have always lived in the Quebec side in the National Capital Region(Gatineau/Ottawa). I'm not about to give up a phone number I've had for many years.

 

So as a Quebec resident, I am being denied the Quebec Black Friday special? Area code alone does not constitute my residency, it should be my billing/mailing address or where I actually live.

 

So what gives?

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Fido Employee afterthefact
Fido Employee

Re: Being denied Black Friday Promotion

Hello @JohnMark, unfortunately the eligibility criteria for the Black Friday Quebec plans clearly state that a Quebec phone number is required (in addition to a QC billing address). 



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I'm a Participant Level 3 JohnMark
I'm a Participant Level 3

Re: Being denied Black Friday Promotion

Thanks @afterthefact Can you please point me to the text that states such claim?

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I'm a Participant Level 3 JohnMark
I'm a Participant Level 3

Re: Being denied Black Friday Promotion

Based on the the "Full details" of the Black Friday promotion found on http://www.fido.ca/consumer/mobile-plans

 

No where it says about "Quebec phone number is required (in addition to a QC billing address). "

 

Still having a hard time finding where this "clearly" stated claim is located.

 

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Fido Employee afterthefact
Fido Employee

Re: Being denied Black Friday Promotion

Hi @JohnMark  - I was referring to internal documentation. I am not aware of where this is specified on Fido.ca other than it appearing only when province = QC.

 

 



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I'm a Participant Level 3 JohnMark
I'm a Participant Level 3

Re: Being denied Black Friday Promotion

@afterthefact So this "clearly" states is meant for you and not for me. How am I supposed to know all of these as a consumer who doesn't have access to your internal documentation???

 

So how did I get the Ontario Black Friday promotion if my address is in Quebec but my number is Ontario?

 

This is obviously a misleading promotion. I am a Quebec resident ever since I was a Fido customer since 2009, why would I be denied of a promotion specifically for Quebec residents?

 

 

 

 

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