Bad customer service

Bad customer service

Bad customer service

sammyli_418
I'm a Contributor Level 1

Bad customer service

I have been with fido for over 12 years and today i realize it means nothing to this company. I am disappointed at how bad the customer service your rap treated me over the phone and what is the point of having the supervisor calling me back!!! The worst thing your supervisor was trying to threaten me over the phone!!!

 

 

1 REPLY 1
FidoKenny
Moderator

Hey @sammyli_418 and welcome to the Community Smiley

Really sorry that you had that experience with the customer service.

 

The last thing we want is for our customers to feel that way.

 

I would like to know a little more about the discussion you had with our representatives.

 

I'm sending you a PM now to get this looked into. Talk to you soon.