Hi everyone! I want to share my worst experience with brightstar.
I filed the service request for replacement phone on july 29 online. It asked me to contact brightstar. When I contacted them, the agent told me that it's my 3rd service request. (But it was my first) On talking with supervisor in corporate team, he apologized and completed the service request and took replacement fee of $230. After waiting for 5 days, I contacted the brightstar again to know the status. came to know that the asset protection team declined my service request saying that my fido account is in investigation and asked me to contact fido for further information. I don't understand that even if my fido account is in investigation, why can't they give me the replacement phone. I'm paying $11 every month for device protection. So, my device is still covered in case if account is in investigation.
Hey @nehathapar ,
Welcome to the Community.
Thank you for sharing your experience with us. I definitely understand how being without a phone for 10 days gets very tricky, I'd be very excited to be getting my phone back if I was in your shoes.
Were you able to get an ETA on how long the investigation might take? In the meantime are you able to borrow a phone from a friend or a family member?