BAD SERVICE-Unbelievable NOT SERIOUS SERVICES

BAD SERVICE-Unbelievable NOT SERIOUS SERVICES

BAD SERVICE-Unbelievable NOT SERIOUS SERVICES

AxelLegacy
I'm a Contributor Level 2

BAD SERVICE-Unbelievable NOT SERIOUS SERVICES

So i dropped Rogers deal for fido.

To avoid prorated amount customer service told me to place my order between yesterday Saturday and Sunday today.

I went online to place my orde and didn't work. 

I called customer service and told me ok the phone price i had is not LONGER AVAILABLE

*******LIKE WHY THEY DIDN'T TOLD ME THAT *******

This is a bad service ! For real now what am i suppose to do ? 

Hey ! Aren't you suppose to say that the deal will not be available ?? 

 

Waw ! And they took a lifetime to answer ! The time they will respond me here I'll have time to share it on Facebook and Twitter and Instagram. 

 

Thank you Fido. Had me for a loyal customer. That's how they thanks us

6 REPLIES 6
Scooby-Doo
I'm Qualified Level 1

Hi @AxelLegacy 

I understand your frustration and we are here to help out. 

Wereyou referring to the Pixel 2 or 2 XL as foe your update - I noticed the price went up .. everywhere dear Canada.

 

So sorry and I'm willing to try help out

- did someone had send you PM or email on the bit about telling you to do your update between that day and that day ? ...they originally most probably did inform you so to save you money on fees prorated or otherwise, BUT  ... Did Fido staff knew which phone you were shopping for? 

 

If you have staff name trail of conversation arrangements this might help you.

 

Either way, I will vouch for one or two things:

 

1) Staff are not in the knowing about price changes before it happens.

 

2) Whichever issue you have you will find dedicated staff here and I can assure you they will.do all they can to  fix it. Address a PM @Fidosolutions

 

Please follow back here after. Let us know you got fair positive and reassurance.

Sincerely 

 

AxelLegacy
I'm a Contributor Level 2

@Scooby-Doo @FidoNick ok, PM me please, i need it this week 

yes pixel 2 XL 128gb black

 

thanks

Scooby-Doo
I'm Qualified Level 1

I knew it @AxelLegacy please refer to the link pasted here below, as mentionedso Fido can look up your account.

 

Pasted from @FidoNick

I suggest reaching out so we can review things! If you prefer we send you a PM here on the Community, let us know.

 

 

Wishing you all the best bro!

AxelLegacy
I'm a Contributor Level 2

whats the offer?? can you contact me???

Scooby-Doo
I'm Qualified Level 1

Sorry for delay @AxelLegacy 

I checked back to see if Nick contacted you before I log out for the night.  Please send a PM to @FidoNick  via @FidoSolutions I m not sure if Nick is currently here. 

 

Again they will look at your account and offer a solution.

 

I am hopeful you going to work this out.. one way or another:smileylol:

Cheers!

FidoNick
Moderator

Hey @AxelLegacy!

 

That's not the type of experience we want for any of our customers!

 

Our promos do change quite often, so we'll have to take a closer look at your account to see what exactly happened and what we can do to help!

 

I suggest reaching out so we can review things! If you prefer we send you a PM here on the Community, let us know.