Am I able to suspend my phone for travel?

[chloez96]

Hey I am wondering if I can suspend my phone account for travel. I am outside of Canada already and I need to suspend my account for 2 months. Is it possible and how can I do it? Thank you guys so much!

[chloez96]

The voluntary Temporary Suspension of your service is possible.

Basically, now your service can be suspended from 2 to 4 months for $7 per month.

You can also call +1-514-925-4590 (from abroad) to reach Fido, which is free of charge, from your Fido phone. 

Online chat, this forum, twitter and facebook are available as well even you are aboard. 

[KAPABLE-K · Accepted solution]

The voluntary Temporary Suspension of your service is possible.

Basically, now your service can be suspended from 2 to 4 months for $7 per month.

You can also call +1-514-925-4590 (from abroad) to reach Fido, which is free of charge, from your Fido phone. 

Online chat, this forum, twitter and facebook are available as well even you are aboard. 

[Travelfox]

Based on the reply ("you can also call Fido...") this is a second option. Am I able to do it myself online? Not really thrilled about waiting on hold for 10 mins.

[KAPABLE-K]

@Travelfox a temporary suspension can only be done by a Fido representative. Fido can also be contacted via online chat system or you can send them a message through Facebook or Twitter. For all the different way to contact Fido see here.

[FidoPierre]

Hey @Travelfox, 

Welcome to the Community! 

Just to add on to KAPABLE-K's reply, I just wanted to specify that this particular kind of offer is only available if your number is not currently on a TAB24 agreement.

Let us know if you still need help setting up changes to your account and we can also send you a PM from here to take a closer look!