All support & customer service channels are DOWN

All support & customer service channels are DOWN

All support & customer service channels are DOWN

SuperTech
I'm a Participant Level 3

All support & customer service channels are DOWN

Dear Fido / Rogers, this is 2017, how are all of your systems down, this is terrible! We cannot do anything with respect to speaking to a human being. This is poor a infrastrure setup where you cannot support your clients that are calling in... It's great to sign clients up but when you cannot support them, this is two thumbs down.

28 REPLIES 28
berry11
I'm a Participant Level 3

I called fido 4 days just to unlock my phone, I need to go to travel and phone has to be unlock, Can you advise if any other channel for customer who need help other then the promotional deal, it's not fair for the customer who need assistance to solve other issues. Fido should have a plan to solve this matters.

acg224
I'm a Participant Level 2

I left my number for them to call back, when I finally received the call back it just hung up on me... didn't even get to speak to a person

Akhalil_1
I'm a Participant Level 1

How can we get a hold of customer service now?  I need to upgrade my plan please.

ToloCDN
I'm a Contributor Level 2

Remember though folks, those at the top and especially in sales/marketing are the ones that cluster this up, walk away at the end of a day and leave understaffed min wagers holding the bag filled with rocks that they (toppers and s/m) just bashed the customers with. Zero accountability, caring or acknowledgement from the decision makers too......

 

 

3 Days and nothing put pain from Fido....

Merm
I'm a Participant Level 2

Hi, can I please get a PM too? I have been trying for hours to switch to the new plan both online through my account and holding on the phone. Thank you!

johnpaolo
I'm a Participant Level 3

I want to change the plan for both numbers on my account to the 60 dollar 10 GB plan. After waiting on hold for about 3 hours the line started ringing as if it were finally getting through then the call was dropped. This is unacceptable. 

 

There has to be a better system. Like leave your number and Fido calls you back. 

johnpaolo
I'm a Participant Level 3

Called back again today. The automated options were different this time. Said to leave my number and gave an approximate time that fido would call back. Between 2.5 to 3.5 hours.

 

I thought this system is much better. 4 hours later and still no call from fido.

 

Please help.

 

 

SuperTech
I'm a Participant Level 3

I would like my switched to the 10GB plan being offered immediately, I have tried to communicate with your company since Saturday!

 

I would also like my wife's plan switched as well, if it cannot be done, we will switch to a provider that answers their phones.

FidoStephane
Community Specialist

Hey everyone, 

 

We're really sorry for the delays. Does anyone still need help? 



ewang
I'm a Participant Level 2

Yes, I would like help please.  I have tried to contact support via phone, messenger, twitter.  I did finally manage to get through on the phone - and then the call was suddenly dropped after I was in the queue for an hour.  I tried again a few minutes ago and am receiving the message that all customer support is closed for the day.  It's 4pm Pacific.

 

I've also try to make the change directly in my account online but the promotional plan is not showing up as an option, even when I scroll through all the available plans.

I would like to switch to the $60/10 gb promotional plan.  What's the best way to get some assistance with this?

 

Thanks so much for your help with this.

MYKT
I'm a Participant Level 2

Same boat as you, I want to switch to the promotional plan too, please help

Corchad
I'm a Participant Level 1

3 days of trying to contact fido, now the promo is over. I sincerely hope that you're going to make exceptions for those of us that finally get answered in the days to come

stopthismadness
I'm a Contributor Level 1

Yes @FidoStephane I am still needing help.

hayleylht
I'm a Participant Level 1

yes, i still need help! connected, start talking to the staff, and the phone dropped!!!! it's ridiculous

SuperTech
I'm a Participant Level 3

Are you kidding me? Of course we need help, no one answers at your company, we have better things to do than chase our provider for service!

Alishkey4
I'm a Contributor Level 1

Yes! I had tried for one hour straight to get through and now I'm connected. But they said "wait time is over 3 hours." Can't do that! While I'm on hold I'm going to use another phone and try another provider like Bell.

FidoStephane
Community Specialist

@SuperTech@Alishkey4@johnpaolo

 

Sending PMs now! Smiley



Corina237
I'm a Participant Level 1

I need help too. Please

damatrix
I'm a Participant Level 1

Hi,

    Would you mind sending me a PM as well? I am trying to get my Fido plan changed as well for many hours, but it seems like all the com channels are done now.

 

Thanks a lot.

Lana96
I'm a Participant Level 2

I also need a PM, I have not been replied to on any social media platform, everything is down, and I was on hold for an hour and then disconnected..... Ive been trying to call for over a day.