All I want to do is unlock my phone and I have been trying since yesterday

All I want to do is unlock my phone and I have been trying since yesterday

All I want to do is unlock my phone and I have been trying since yesterday

Sleepyone
I'm a Participant Level 2

All I want to do is unlock my phone and I have been trying since yesterday

I been trying to get to Fido since yesterday I been calling nonstop with the same message being we can’t take you call and hanging up, I tried live chat and been waiting 4 hours and no one is taking it, All I want to do is unlock my phone or someone from technical support. This is really frustrating and never had any service provider be like this.

3 REPLIES 3
RichardJD
I'm a Participant Level 1

So have I. Past 24 hours I've been on chat, phone & messenger. Used to love FIDO'S customer service, wish they would take care of their existing clientele rather than trying to harvest new customers. Wonder what their ratio of new to lost customers is going to be. Pretty sure I'll be moving as soon as I get phone unlocked.

Why can't you leave a call back number, so someone can call you back - like other customer service centres do.

Original_Lucy
I'm Qualified Level 1

Hi sleepyone, you may be having trouble getting through because of the big promo they had going on the weekend. People are still blowing up the lines trying to get it. Hopefully it settles down by tomorrow and then everything can return to normal. Don't give up, try tomorrow if you can and you may have an easier time getting through. 



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Sleepyone
I'm a Participant Level 2

I just don’t understand how they don’t have a separate line for technical support. Also I went into the store and they told me that I have to call which I have been doing, I have never been so stressed over a phone in my life