Added new 2nd line to my mobile account, getting no data connection

Added new 2nd line to my mobile account, getting no data connection

Added new 2nd line to my mobile account, getting no data connection

ckk77
I'm a Participant Level 2

Added new 2nd line to my mobile account, getting no data connection

Hi I just added 2nd line to my existing account, few hours ago.

the one that's currently on promo, $55 1GB 500min +2gb bonus for 12month.

new phone number, new sim card.

I can call and receive phone calls but I'm getting no data connection.

It worked for few minutes when I was just leaving the store then suddenly, no data.

I tried on different phones, and it's same problem.

My other fido line is getting LTE no problem so it's not like i'm in a dead zone.

 

any idea? does it take time for data to work?

 

thanks

2 REPLIES 2
afterthefact
Fido Employee

hi @ckk77 you mentioned a new # and new SIM but not a new phone.  Is it possible this is a non-Fido phone?  If so, you'll need to manually add the settings to use data.  For help on that check here:  https://www.fido.ca/consumer/content/configure-unlocked-device-guide



FidoMaria
Former Moderator

Hi @ckk77 & welcome to the Community!

 

What's the model of the phone that you're using, and is it a Fido phone? Also, if you test your SIM in another phone, are you still getting no data connection?

 

Let me know. Smiley