I'm well aware it's still not possible on the Fido website to attempt to add a credit card if you are a prepaid customer. I've been waiting since November to put my credit card on my profile.
At one point a couple of months ago, I almost had the card added by a support specialist who answered an earlier message I posted in this community. However, at the last minute I abandonned the procedure because it was impossible to add the card unless a recurring refill was also set up. ** I do not want a recurring refill.**
Now, I am a retired person, and hearing impaired. I only use my phone for text messages, though in an emergency I might lend it to someone to make a brief voice call. So on Wednesday (March 16), I had my visiting daughter use my phone to call Fido and add my credit card. I have a small account balance, but not enough to pay my $15 monthly pay-as-you-go account balance, which ought to have gone through that day (March 16). The Fido rep told my daughter it can take up to 48 hours for credit card approval, so she extended the validity period of my small account balance by 3 days. It expires today.
The $15 one-time refill I was promised still has not been added to my account so my monthly fee can be charged.
*** But nothing else has happened since Wednesday! Can't Fido get a credit card approved within three days?!!!***
