Add/change a credit card is a big problem

Add/change a credit card is a big problem

Add/change a credit card is a big problem

lpking
I'm a Participant Level 3

Add/change a credit card is a big problem

I'm well aware it's still not possible on the Fido website to attempt to add a credit card if you are a prepaid customer. I've been waiting since November to put my credit card on my profile.

 

At one point a couple of months ago, I almost had the card added by a support specialist who answered an earlier message I posted in this community. However, at the last minute I abandonned the procedure because it was impossible to add the card unless a recurring refill was also set up. ** I do not want a recurring refill.**

 

Now, I am a retired person, and hearing impaired. I only use my phone for text messages, though in an emergency I might lend it to someone to make a brief voice call. So on Wednesday (March 16), I had my visiting daughter use my phone to call Fido and add my credit card. I have a small account  balance, but not enough to pay my $15 monthly pay-as-you-go account balance, which ought to have gone through that day (March 16). The Fido rep told my daughter it can take up to 48 hours for credit card approval, so she extended the validity period of my small account balance by 3 days. It expires today.

 

The $15 one-time refill I was promised still has not been added to my account so my monthly fee can be charged.

 

*** But nothing else has happened since Wednesday! Can't Fido get a credit card approved within three days?!!!***

 

 

4 REPLIES 4
FidoCatherine
Former Moderator

Hey there Ipking

 

Thanks for taking the time to reach out!

 

I understand how you'd feel and although it does take a few days for the Prepaid account to approve a Credit Card, I'd be happy to look into seeing how we can help today 😃

 

I'll be sending you a PM so we can discuss it further! Thanks again. 

 

 



lpking
I'm a Participant Level 3

Hi Catherine,

 

I don't see any PMs yet. If you have sent one, could you please try again?

 

Thanks

lpking

lpking
I'm a Participant Level 3

As I have written above in my first message in this thread, I am hearing impaired and cannot use voice calling. (To add my credit card to my prepaid account, I had to ask my visiting daughter to call 6-1-1 on my behalf.) Rather than having to draft another individual to phone Fido at 6-1-1 again, I would really like to resolve this issue online and/or using text messages with my phone. I've been waiting now since Wednesday the 16th. I'd like to get this sorted today.

 

I do not want to have automatic refill on my credit card, which was the only option offered to me on the other occasion when I tried to have my credit card added to my account. If it is impossible for Fido reps to add my credit card to my account under these conditions, I would like to know ***now***.

 

Otherwise, as I see it my options are to continue using vouchers while I look for a more flexible prepaid mobile phone service.

Sorry for the wait-time Ipking! You should get it now.