Activation fee charged

Activation fee charged

Activation fee charged

K2vhut
I'm a Participant Level 2

Activation fee charged

Hey everyone. If i have to say something. That would be about Fido. The biggest cheater ever. I called to sign a contract and was promissed of 35bucks on 2nd line  and no activation fee charged. Just 10 days pass i received a bill of 229. 78  that included the 3 lines which i never used. They charged me for 2nd at regular plan. Activation fee charged... i called and complained, the guy said you have no prove that we promised you. What the heck fido.

1 REPLY 1
FidoSaad
Moderator

Hey there @K2vhut,

 

Welcome to the community :),

 

To clarify, second line activations can only be done in store on through the call center, which would also mean that a one time $30 activation fee will apply. The activation is conditional to the approval of the fee, you'll also find it in your service agreement.

 

That being said, we'd like to take a closer look at your account since you did mention being charged for 3 lines that you're not using. We'd like to clarify that along with the current charges on your latest invoice.

 

Talk to you soon, a PM is on it's way!