Activating New Sim Card for Parents Online

Activating New Sim Card for Parents Online

Activating New Sim Card for Parents Online

SOLVED
Laresaka
I'm a Participant Level 3

Activating New Sim Card for Parents Online

Good afternoon,

 

I am trying to activate two new Fido sim cards online to transfer my parents' number into Fido's prepaid account. At this time, it's more convenient to do this online but as I accepted the Terms and Conditions for the last step for activation, the site gives me this response:

 

"Sorry, this service if not available at this time. Please try again later."

 

Any updates on when we'll be able to activate the sim card online?

Accepted Solution

Re: Activating New Sim Card for Parents Online

Solved by Former Moderator FidoMaria

Thanks for trying @Laresaka!

 

I'll send you a PM so we can set things up for you. Smiley Talk to you soon!

View solution in context
7 REPLIES 7
FidoMegan
Former Moderator

Hi Laresaka! 

 

Are you trying to activate a new Prepaid account or change the SIM card on an existing Prepaid account? 



Laresaka
I'm a Participant Level 3

Hello @FidoMegan,

I'm trying to activate a new Prepaid account.

Thank you.

Hey @Laresaka!

 

Do you already have the SIM cards or did you want to order them online?

 

 



Laresaka
I'm a Participant Level 3

Hello @FidoChristina,

I already have the new sim cards with me (bought online) and is now on the process of activating it.

I'm still receiving the same message today:
"Sorry this service is not available..."

Thank you.

Thanks for the extra info @Lareska

 

Have you tried doing the activation on a different browser?



Laresaka
I'm a Participant Level 3

Thanks Maria,

I have tried it on both Safari and Firefox. The activation still didn't go through.

Thanks for trying @Laresaka!

 

I'll send you a PM so we can set things up for you. Smiley Talk to you soon!