Activating New Sim Card for Parents Online

[Laresaka]

Good afternoon,

I am trying to activate two new Fido sim cards online to transfer my parents' number into Fido's prepaid account. At this time, it's more convenient to do this online but as I accepted the Terms and Conditions for the last step for activation, the site gives me this response:

"Sorry, this service if not available at this time. Please try again later."

Any updates on when we'll be able to activate the sim card online?

[Laresaka]

Thanks for trying @Laresaka!

I'll send you a PM so we can set things up for you. Talk to you soon!

[FidoMegan]

Hi Laresaka! 

Are you trying to activate a new Prepaid account or change the SIM card on an existing Prepaid account? 

[Laresaka]

Hello @FidoMegan,

I'm trying to activate a new Prepaid account.

Thank you.

[FidoChristina]

Hey @Laresaka!

Do you already have the SIM cards or did you want to order them online?

[Laresaka]

Hello @FidoChristina,

I already have the new sim cards with me (bought online) and is now on the process of activating it.

I'm still receiving the same message today:
"Sorry this service is not available..."

Thank you.

[FidoMaria]

Thanks for the extra info @Lareska

Have you tried doing the activation on a different browser?

[Laresaka]

Thanks Maria,

I have tried it on both Safari and Firefox. The activation still didn't go through.

[FidoMaria · Accepted solution]

Thanks for trying @Laresaka!

I'll send you a PM so we can set things up for you. Talk to you soon!