Account Status Inactive???

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I'm a Participant Level 2 TIM_XIE
I'm a Participant Level 2

Account Status Inactive???

I recently started using fido with a $100/yr prepaid plan. I can call people just fine but cannot text anyone, and when I check my Account Status, it says it is Inacitve, does anyone know why???

 

 

Accepted Solution

Re: Account Status Inactive???

There are two plan of 100$ for prepaid: 

1. $100/yr Unlimited Eve & Weekends calling plan

2. $100/yr Unlimited Canadian Texting plan 

 

Here is a brief table for what is going on with 100$ plan. 

 

Event

Airtime remained

Account status

Refill 100$ voucher

100$

Active

Activate 100$ plan

0$

Active

Using service include in plan

0$

Active

Try to use any service exclude in plan

0$ (Try to charge airtime but fail due to 0$ remains)

Active -> Inative ( due to insufficiant airtime) 

 

In short, you just need to refill 10$ voucher to bring account to active, and the 10$ shoulld be usable untill your 1y plan expires.

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Community Specialist
Community Specialist

Re: Account Status Inactive???

Hi there,

 

Sorry for the late reply. Did you get this sorted out?



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I'm a Participant Level 2 TIM_XIE
I'm a Participant Level 2

Re: Account Status Inactive???

No, my account status is still marked as inactive.
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Community Specialist
Community Specialist

Re: Account Status Inactive???


@TIM_XIE wrote:
No, my account status is still marked as inactive.

Could you send me a private message with your phone number please? To send me a PM, click on my name and you'll see the option on the right.

 

Thanks!



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Fido Employee AdamBeast
Fido Employee
Solution

Re: Account Status Inactive???

There are two plan of 100$ for prepaid: 

1. $100/yr Unlimited Eve & Weekends calling plan

2. $100/yr Unlimited Canadian Texting plan 

 

Here is a brief table for what is going on with 100$ plan. 

 

Event

Airtime remained

Account status

Refill 100$ voucher

100$

Active

Activate 100$ plan

0$

Active

Using service include in plan

0$

Active

Try to use any service exclude in plan

0$ (Try to charge airtime but fail due to 0$ remains)

Active -> Inative ( due to insufficiant airtime) 

 

In short, you just need to refill 10$ voucher to bring account to active, and the 10$ shoulld be usable untill your 1y plan expires.



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