Account Compromised

Account Compromised

Account Compromised

I'm a Participant Level 1

Account Compromised

I believe my fido account has been compromised. I just got my number a few days ago, topped it up with $30, and now it doesn't work.


When I go to and enter my account info, it says "experiencing technical difficulties."


When I try to speak to someone at *611, it will not recognize my ten digit phone number.


Please help me. I need this number and I think someone has gotten into my account and either deleted it or changed it somehow.


Thank you.

Former Moderator

Hey Parson! 


I can definitely take a look at this with you Smiley 


For next time, don't hesitate to reach out to us on Facebook or Twitter for questions related to your personal account Smiley I'll send you a PM in just a bit.