Accidentally going over Data

Accidentally going over Data

Accidentally going over Data

Fisher219
I'm a Participant Level 1

Accidentally going over Data

Hello, I have a problem regarding my data usage. I have my phone set to disable data when it reaches its limit. But I was using it for a hotspot, and I clicked a link that played a video unintentionally. For some reason, the data did not disable when it reached the limit, so I went 700mb over the limit. I hadn't planned on playing the video, and I didn't notice that it went over until afterwards. Is there anything that can be done about this?

 

 

 

1 REPLY 1
KAPABLE-K
MVP

@Fisher219 You will need to figure out why your phone did not turn off your data when you reached your limit.

What phone are you using? Did you set your billing dates correct on the phone? I usually set my data limit lower than what I actually have.