3gb for $10 promo not added yet.

3gb for $10 promo not added yet.

3gb for $10 promo not added yet.

DaleT
I'm a Participant Level 2

3gb for $10 promo not added yet.

Hello, on October 11th i accepted a 3gb for $10 promo in the fido app, I checkmarked it and the fido app told me that it would be applied to my next billing cycle after the 18th, I would also get a confirmation text message.

 

The fido app gave me a confirmation that I accepted the offer in my inbox, the message has since been automatically deleted. (I screenshoted it if you would like to see it).

 

My billing cycle started a new cycle on the 18th, I did not get a confirmation on the 18th of october that the credit was applied, I assume that the promo won't be applied until the 18th of november? I'm not quite sure if "After October 18th" refers to on the same day as, or after, or if there was a glitch in the system and my promo was not applied.

2 REPLIES 2
FidoPhilippe
Moderator

Hey @DaleT! Congrats on your first post. Smiley

 

In order to validate that, we would have to check your account. To do that, you can either contact us here or we can send you a PM and help you from here.

 

Let us know which you prefer.



DaleT
I'm a Participant Level 2

I would prefer to do things via PM, thank you Smiley