3gb/15$ tablet plan

[JOELCHICKEY]

Hi there,

I currently have a Fido tablet plan on my account and have the 2gb / 15$ rate. I see you are currently offering the 3gb / 15$ plan and was wondering i can somehow get my account upgraded to the current promo or if im stuck with the 2gb.. thank you very much.

Joel

[JOELCHICKEY]

Hey @JOELCHICKEY, 

Just wanted to clarify that the $15 plan with 3 GB is only available for new activations. To be eligible, you also need to have an active  Fido talk, text and data Mobile line ! 

Hope this helps!

[KAPABLE-K]

Hello @JOELCHICKEY,

Welcome to the community!

I'm sure you will be able to switch to the new 3gb plan, just contact customer service and they should be able to switch the plan. 

When they switch the plan it will be set to start on your next billing cycle. You can reach out to Fido's customer service through any of the available methods listed here.

[JOELCHICKEY]

Maybe I'll try again but i was just told in chat that it was for new activations on 2 year plan only, It's listed in the normal data plan section with no mention of any such terms?

[KAPABLE-K]

@JOELCHICKEY its also in the promo section with no mention of that also.

Maybe a moderator here in the community can hook you up 

[JOELCHICKEY]

I hope so!

[KAPABLE-K]

I'm sure they will, the moderators here are pretty awesome! 

[FidoRanya · Accepted solution]

Hey @JOELCHICKEY, 

Just wanted to clarify that the $15 plan with 3 GB is only available for new activations. To be eligible, you also need to have an active  Fido talk, text and data Mobile line ! 

Hope this helps!

[JOELCHICKEY]

ahh okay. thank you for clearing that up.

[FidoRanya]

Anytime @JOELCHICKEY .