$25 upgrade fee even when paying full price for a phone!

[Kenny13]

I just bought the new Iphone 8 and had to pick it up at the store. At the same time, i had to pay for it in the store.

Because of this, I am charged a $25 upgrade fee.

How is this an upgrade? I am not getting any discounts on it.

On the website, promo page, they say if you buy online, you get to waive the $25 fee.  But this is for a new phone that I had reserved.  WHen I got to the store, i wanted to have the phone added to my bill, but instead, had to pay on the spot.

This is really outrageous as I could have bought the same phone at Apple, for the same price, without any fees.

[Kenny13]

Hello @Kenny13,

If you buy online meaning you purchase online and have it shipped to you then the fee is waived, what you did was used the online reservation system to reserve the phone at a store so you are not buying it online you are actually purchasing the phone from the store you made the reservation for.

Anytime you purchase a phone from a store you always have to pay for it upfront.

[KAPABLE-K · Accepted solution]

Hello @Kenny13,

If you buy online meaning you purchase online and have it shipped to you then the fee is waived, what you did was used the online reservation system to reserve the phone at a store so you are not buying it online you are actually purchasing the phone from the store you made the reservation for.

Anytime you purchase a phone from a store you always have to pay for it upfront.

[Kenny13]

For the new Iphone 8, there is no option to buy it and shipped to my house.

I can only reserve it and have it shipped to a store.