2 year spotify premium ended early

[Agorduiz]

I had gotten the 2 year spotify premium courtesy of fido in December 2015, but it ended today, April 07, 2017. I still have many months to go before it should end. Is there any way to solve this?

[Miaminhas]

Hey,
The same problem has happened with me too. It ended 3 weeks ago and I still have months left of it

[FidoCatherine]

Hi @Miaminhas

Thank you so much for reaching out to the Community!

I'll be sending you a PM right away to look into this with you  

[smwong]

Hello, 

I`m having the same problem here. My plan started on Oct 2015 with the 2 years Spotify Fido Pulse plan. Last night, it told me that my premium ended. Will someone be able to help me look into this? Thanks.

[FidoMaria]

Hi @smwong & welcome to the Community!

If you go back on Fidohub.ca, do you get the option to subscribe again?

Let me know.

[smwong]

Hello, I went on and the only option was for me to purchase the Premium for $9.99.

[FidoRanya]

Hey @smwong ! 

Thanks for clarifying, we'll send you a private message . 

[eachoo]

Hi there, this also happened to me too. I signed my plan with Fido with Spotify Premium at the end of May/June 2016 so I should have Spotify Premium until June 2018.

[FidoTerry]

Welcome to the community @eachoo!

I'll send you a PM so we can look into this.

[Irishthrasher]

Yep, same thing happened to me. My Spotify premium account was cancelled a few months early.

[FidoTerry]

Welcome to the community @Irishthrashe!

I'll send you a PM now to look into this. 

[Lohaz]

Exact same problem, mine is supposed to end April 26, 2018 but it ended couple days back. Please help.

[Gavin14]

Exact same thing happened to me. I have free 2 year premium Spotify which should be up only in 2018. Hasn't been premium for a week now! I tried deleting and redownloading app. I even tried a new code in fidohub and it says I need to upgrade my account to get premium Spotify. Makes no sense please look into it!

[FidoManuel]

Hi @Gavin14!

Welcome to the Community  

Have you made any plan change lately?

If you look at your profile on the Fido.ca, do you currently have a PULSE plan? 

[Gavin14]

No, I have not made any changes. My account still states as a Pulse plan.

[FidoKenny]

@Gavin14

Let's check your account together and see what's going on.

I'm sending you a PM to get this looked into. Talk to you soon !!

[FidoMegan]

Hey @Lohaz

I'll send you a PM and we'll check it out.  

[adamoharriso]

This seems to be a recurring issue. Both my partner and I have lost our Spotify premium account access over the last month. I bought a new phone last August/September and got a new plan at that time. 

Can I please get some assistance looking into this issue?

Thanks,

Adam

[FidoFaiza]

Hi @adamoharriso!

Were there any changes made in your Fido account?

[FidoFaiza]

Oh and welcome to Community @adamoharriso!

[adamoharriso]

Thanks for the welcome. Yes there were changes to my account at that time -- I signed up to better plan in addition to the purchase of a new phone in August 2016.