1QGB FOR $60 PLAN NOT EFFECTIVE ON ACCOUNT

1QGB FOR $60 PLAN NOT EFFECTIVE ON ACCOUNT

1QGB FOR $60 PLAN NOT EFFECTIVE ON ACCOUNT

MsChristinaWong
I'm a Participant Level 1

1QGB FOR $60 PLAN NOT EFFECTIVE ON ACCOUNT

Hi Fido Support,

 

I changed my plan to the promo once it came out via your customer service support through the phone. The plan was suppose to take effective 21 of December. I also went to one of your retail stores to verify the changes were going to be in place as I never got an email notification or text notifcation. The rep at the store also confirmed the plan was in place and will take effect on the 21st of December. I logged online to my account and notice not only my plan was not the promo plan but my orginal 6gb for $60 with unlimited talk/text was now changed to 1000.

 

Your help is appreciated!

 

Christina

1 REPLY 1
FidoMaria
Former Moderator

Hi @MsChristinaWong & welcome to the Community!

 

I'll send you a PM so we can take a look at your account. Smiley