15gb even though I'm to receive 10gb

15gb even though I'm to receive 10gb

15gb even though I'm to receive 10gb

SOLVED
tintin1979
I'm a Participant Level 2

15gb even though I'm to receive 10gb

I was able to get the $60 promotion for 10gb in December. My new billing period started on January 13 however when i look into usage data available it says 15gb is available. I looked under my plan it shows I have the $60 plan so why is it showing 15gb and not 10gb.

Accepted Solution

Re: 15gb even though I'm to receive 10gb

Solved by I'm Qualified Level 1

Hi @tintin1979. It's same for me.

 

 

It will reset at your next cycle please note do not use more than 10Gb this cycle 

 

Now if you get charged by any more than $60 i.e. about 15Gb extra 5Gb on your billing contact Fido they will correct it. 

 

I inquired alot!..to be sure about this! Therefore I so confirm the above.

 

Have a great day!:smileyvery-happy:

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3 REPLIES 3
Scooby-Doo
I'm Qualified Level 1

Hi @tintin1979. It's same for me.

 

 

It will reset at your next cycle please note do not use more than 10Gb this cycle 

 

Now if you get charged by any more than $60 i.e. about 15Gb extra 5Gb on your billing contact Fido they will correct it. 

 

I inquired alot!..to be sure about this! Therefore I so confirm the above.

 

Have a great day!:smileyvery-happy:

Qasimchamp
I'm a Participant Level 1

I am still seeing 15GB of data after the cycle refreshed.

Hey Qasimchamp!

 

Welcome to the Community!

 

Don't worry, we’re still working on fixing this as fast as we can so that your account will display the correct monthly data allowance.