15gb even though I'm to receive 10gb

[tintin1979]

I was able to get the $60 promotion for 10gb in December. My new billing period started on January 13 however when i look into usage data available it says 15gb is available. I looked under my plan it shows I have the $60 plan so why is it showing 15gb and not 10gb.

[tintin1979]

Hi @tintin1979. It's same for me.

It will reset at your next cycle please note do not use more than 10Gb this cycle 

Now if you get charged by any more than $60 i.e. about 15Gb extra 5Gb on your billing contact Fido they will correct it. 

I inquired alot!..to be sure about this! Therefore I so confirm the above.

Have a great day!:smileyvery-happy:

[Scooby-Doo · Accepted solution]

Hi @tintin1979. It's same for me.

It will reset at your next cycle please note do not use more than 10Gb this cycle 

Now if you get charged by any more than $60 i.e. about 15Gb extra 5Gb on your billing contact Fido they will correct it. 

I inquired alot!..to be sure about this! Therefore I so confirm the above.

Have a great day!:smileyvery-happy:

[Qasimchamp]

I am still seeing 15GB of data after the cycle refreshed.

[FidoAmanda]

Hey Qasimchamp!

Welcome to the Community!

Don't worry, we’re still working on fixing this as fast as we can so that your account will display the correct monthly data allowance.