I have two phone lines associated with my account. I was able to switch both over to the $60/10GB plan, one through the web portal and the other via phone support. The issue I am having is the one through the web portal is only showing 5GB, whereas the one through the phone support is showing 10GB. See below for pictures, is anyone else having this issue?
Fido, how can this be corrected as all your other means of support are down (phone, facebook messenger and live chat)?
Similar issue. I had a 4GB plan with 2GB data add-on. I switched the plan a couple of days ago over the phone with a customer service agent and was promissed that as of December 19 I will get 10GB. However, what I see is 7GB (5GB+2GB I assume). I am confused. Fido how can we rectify this since your customer service phone line is down.
I was able to get through yesterday (1.5 hour wait this time vs 4.5 hours the day before). and it had to be corrected by the rep. She also advised most users who made the change via the web lost their voicemail service as well, so she had to add that back on as well (even though it comes with the plan).
Waited for live chat... The rep added the extra 5 GB... Changes were reflected in 5 minutes.... People should talk to a rep instead of waiting as it seems like the system won't automatically add the extra 5 gb