10GB for $60

[VJBeach]

I've tried calling you, FB messaging you, and using the online chat... not of them are getting through... so I'll try here. I do not see the promo plan that is 10GB for $60 when I try to change my existing plan. I see some people are seeing a 5 GB plan for $60/month, but I don't even see that one. This is extremely difficult to change plans... please help. I'm going to go somewhere else if you cannot get this sorted out. I read online that the deal has been extended to Dec 19th for existing customers. I'm hoping to get some kind of response tomorrow early, if not I need to walk to another provider. Really whoever answers first gets the business. Please help.

[FidoStephane]

Hey there @VJBeach, 

We answered your post here

[FidoStephane]

Hey there @LB3 & @Yukiko7388, 

I'm sending you PMs now

[LB3]

@FidoStephaneThanks, I've pm'd you back as the instructions didn't work for me so far. Help would be great.

[LB3]

Any luck with being helped? Same experience here. Long time fido customer, tried to use online chat but kept getting a message saying "sorry this is embarrassing please try again later" and then was on hold for 3hours to only be dropped then tried changing plan myself online and couldn't find it in any of the plan options. Super frustrating!!!! Hope they offer it again / extend or fix this.

[damienbrown]

I placed a total of 149 calls (from my Fido mobile so I can prove it) and was only able to get through the phone system twice.

Once for 40 minutes before the line cut out, the second time I got a hold of a rep who wasn't "customer service" at 6:00 pm PST and said that customer service is now closed and he does not have the power to make changes to my account sorry, but I can put a note on my account that I called. 

SO 149 failed call attempts. hmmm.

I'm trying yet again this morning to get a hold of fido but the phone system is still hanging up after saying something to the effect "due to circumstances out of our control we are unable to take your call at the moment please try again later" 

I've been a client for probably 13 years now. If moderators are listening Please have a manager call me ASAP.

[damienbrown]

Customer service has rectified everything on my end.

[Yukiko7388]

Same here

I really hope this offer extends due to the impossible mission of trying to get through