10GB for $60/mo promotion

10GB for $60/mo promotion

10GB for $60/mo promotion

AlanFriesen
I'm a Participant Level 1

10GB for $60/mo promotion

Like other customers, I tried calling Fido, I tried Live Chat (which didn't work even once over the past couple of days), I've tried Twitter, and I've tried the "Share A Concern" contact form, but I wasn't able to get ahold of a CSR. I also tried changing my plan myself on the website, but it kept on timing out. Would somebody please help me to switch to the $60/mo, 10GB plan, please and thanks?

2 REPLIES 2
Katie123
I'm a Participant Level 2

I'm in the same boat. My issue with online is not that it kept timing out - it was that the plan was not showing up in my account as an option when I tried to change my plan on my own. Trying to get a representative was impossible. I'm still waiting for someone to respond to multiple messages I left asking for help with changing my plan.

Paolo
I'm an Expert Level 2

you should have better luck calling today, the promo period is over now so their call centre call volume should return to somewhat normal level of traffic now, give them a call, theyre open, 1-888-481-FIDO