10GB for $60/mo promotion

[Kingzley77]

I recently called Fido and changed my plan to the 10GB/$60 plan and was told it would be active on the 19th of December. I was also told I would receive an email confirmation of my plan changes but I have not received it.(was supposed to get it 3 days ago according to sales rep) As phone calls are recorded and I have a text confirmation on my plan changed I’m wondering why it’s not in effect yet? 

[FidoMaria]

Hi @Kingzley77 & welcome to the Community!

If you log into My Account, do you see the new plan or is it still showing the old one?

[Kingzley77]

I was able to get in contact with Fido and they resolved everything. Thanks for replying though