I have been trying to change my plan to the promotional holiday plan of 10GB for $60. I have tried calling in through *611 for hours and I have been unable to reach anyone. The calls either drop or I cant get through at all. I cant reach a live person. I tried to upgrade my plan online and that doesn't work either. I get different error codes each time. The upgrade options never load and it gives me the 404 Page Not Found error over and over again. The queue's at the kiosks involves waiting for hours. I've been a Fido client for years and I can't believe how frustrating this process has been. I want to upgrade to this plan, so tell me what the best route to take here in order for me to get it. If there isn't an alternative for existing clients to upgrade to this promotion, I know I won't be the only one to jump ship.