10GB for $60/mo promotion

[bilbobaggins]

Hello, I changed my plan this morning to try to get the current Promotion 10gb for $60.  On my account it only shows 5gb.  It doesn't confirm the 10gb anywhere else.  Did I choose the correct plan? "FIDO PULSE 5GB - BYOP". How will the remaining 5gb be applied and confirmed? Thanks!

[Yuliya1]

How did u chnage it. Ive been trying all morning and it just bring me to my account and when I go to change plan it doesnt show up. 

Appreciate your help 

[bilbobaggins]

I just went to my account, choose your phone, click on "Change Plan". It'll display all the plans, hit the Left arrow and it'll bring up the BYOP plans and I chose the $60 one. It just says 5gb but it matches the plan that's in the promotion.  I'm just trying to confirm its the right one because it doesn't say $10 gb any where else other than the promo page.

[Yuliya1]

Ive been hitting the right arrow, this is what happens when you dont have your morning coffee. THANK YOU SO MUCH 

[bilbobaggins]

Any time. I did the same until I finally realized there was a left arrow.

[bilbobaggins]

I will answer my own question here.  I got off the phone with Fido and this is the correct plan for the promotion.  It doesn't show it on the website yet but i was assured that it will eventually.

[Yuliya1]

On the account will it show up after? I know they are super backed up right now probably. 

My account still shows my old plan and no confirmation was sent yet, But I did have a confirmation page when i ordered it 

[FidoKenny]

Hey @bilbobaggins and thanks for reaching out.

I can confirm that the information will change automatically to 10 GB on your online account. You chose the correct plan

@Yuliya1

Yes the infomation will show up after. We are getting more requests than usual right now, but we are still working to answer you ASAP.

Hope this helps.