10GB for $60/mo promotion

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I'm a Participant Level 2 riqis
I'm a Participant Level 2

10GB for $60/mo promotion

I was looking to switch to this plan. Do I just select the 5GB Pulse plan option for $60 and the bonus 5GB will be added for the next 24 months? It doesn't mention the bonus anywhere once I get to the final checkout. Wanted to be sure I'm selecting the correct plan. Thanks. 

Accepted Solution

Re: 10GB for $60/mo promotion

Hey everyone! I wanted to provide an update that we have regarding this offer Smiley

 

We're aware that some customers may be missing the 5GB bonus, but there's no need to worry!

 

At the moment we're working on adding the missing data for everyone who's impacted! We're also going to be adjusting all overages (up to 10GB) Smiley

 

There's no need to contact us, all of this is done automatically on our end! Very_Happy


Hope this helps Smiley

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Message 1 of 487
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I'm a Participant Level 2 dk74
I'm a Participant Level 2

Re: 10GB for $60/mo promotion

The Willowbrook Fido store turned me away saying that I had to do it myself online.

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Message 391 of 487
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I'm a Participant Level 2 Bear_Cat
I'm a Participant Level 2

Re: 10GB for $60/mo promotion

 I could cut and paste this for my post.  It would be almost exactly the same minus the trip to the store.  Good luck.

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Message 392 of 487
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I'm a Participant Level 3 erichine
I'm a Participant Level 3

Re: 10GB for $60/mo promotion

 

I think it would make everyone feel much better if we knew we will still be able to get the deal after Dec 19th.

I know after all my attempts if I do not get the deal still then I will have to leave Fido. It's the principal of the whole thing and the weight of frustration. I will gladly take a loss at that time if forced to do it.

 

They should either announce an extension or provide a general message that existing customers that tried to get the deal and failed due to volume are still eligibal.

 

thanks

/Eric

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Message 393 of 487
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I'm a Participant Level 2 cstiaa
I'm a Participant Level 2

Re: 10GB for $60/mo promotion

I would like to switch to this plan please, currently paying $65/month.

 

Can someone please assist thank you

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Message 394 of 487
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I'm a Participant Level 2 Garratt
I'm a Participant Level 2

Re: 10GB for $60/mo promotion

For everyone who is having problems, call them in the next few days. If they honor it, then it is just a matter of low man power and technical issues. If they don't, I plan on doing the following:

 

File a complaint:

 

https://www.fido.ca/consumer/share-a-concern

 

Then contact an Ombudsman.

 

https://www.fido.ca/consumer/contact/ombudsman

 

If this doesn't work contact:

What is the Commissioner for Complaints for Telecommunications Services (CCTS)

  • CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.
  • If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
  • To learn more about CCTS, you may visit their website at www.ccts-cprst.ca or call toll-free, 1 888 221-1687.

 

ALSO file a complaint:

 

http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/02776.html

 

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Message 395 of 487
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I'm a Participant Level 1 Reizhel_16
I'm a Participant Level 1

Re: 10GB for $60/mo promotion

is this still available? Because this thing keeps on poping up that says the offer is not valid anymore and i should select another promo and then at the end it doesnt go through because apparently something went wrong. please help.

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Message 396 of 487
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I'm a Participant Level 1 bubblybrenda
I'm a Participant Level 1

Re: 10GB for $60/mo promotion

Why is it that under "My Account" the $60 with 5GB Plan does not exist? 

 

I'm attempting to self serve myself because the on-line chat is not working and the phone lines continually disconnect.

 

Thank you.

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Message 397 of 487
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I'm a Participant Level 2 keventer
I'm a Participant Level 2

Re: 10GB for $60/mo promotion

Tried the Fido store, but they said the system was down and couldn't process the promo. Customer service hung up four times, on hold again with a eta of 3 hours. I didn't move providers because of this promise from them.  There is no online option of moving to the plan, or even the 5gb plan that they claim will add 5gb extra next billing cycle.

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Message 398 of 487
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I'm a Participant Level 1 adda
I'm a Participant Level 1

Re: 10GB for $60/mo promotion

I was on live chat with Maureen and got through confirming my identity and she was just about to switch me over when it got disconnected. So frustrating! I might have to switch phone companies after 13 years of loyalty to Fido. Very disappointing...

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Message 399 of 487
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I'm a Participant Level 1 Moe73
I'm a Participant Level 1

Re: 10GB for $60/mo promotion

Hi

 

I tried constantly from yesterday by end of the day today which is end of the promotion time and couldn't get through to anyone. Neither phone was working nor website corresponding page. Time is over and no luck for me as 7 years customer. It's unfair and I am hoping someone get back to me with a satisfying answer.

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Message 400 of 487
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I'm a Participant Level 3 Sairaphais
I'm a Participant Level 3

Re: 10GB for $60/mo promotion

I’ve been trying to contact Fido all day, as I already have two lines with fido (older contracts) I wanted to add a third under this plan. Even tried purchasing online but none of the methods with or without an existing accounts work. Been with Fido for at least 7 years and even switched other lines back to Fido. Please advise what can be done, thank you

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Message 401 of 487
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I'm a Contributor Level 2 sal_67
I'm a Contributor Level 2

Re: 10GB for $60/mo promotion

adda...

 

how did you get through? i've been trying for 3 days now. keeps saying it's unavailable.

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Message 402 of 487
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I'm a Participant Level 3 Tony_Wang
I'm a Participant Level 3

Re: 10GB for $60/mo promotion

this is crazy, i have been with fido for over 10 years and have 3 lines and none of the lines i have shows the 60 dollars plan, and all fido service lines are down... and even though says customer services available till 9 PM all lines now says closed... what gives???!!! 

 

any help or input 

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Message 403 of 487
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I'm a Participant Level 1 MH11
I'm a Participant Level 1

Re: 10GB for $60/mo promotion

Im having the same problem. Not impressed

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Message 404 of 487
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I'm a Participant Level 1 annli
I'm a Participant Level 1

Re: 10GB for $60/mo promotion

Hello

 

So which means, I don't need to contact the fido by phone and I can upgrade my plan online, then I can get 5GB plus 5GB bonus for $60.00/month and check the status after 2-3 billing cycles, right?

 

Thanks

 

Best

 

Ann

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Message 405 of 487
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