I was looking to switch to this plan. Do I just select the 5GB Pulse plan option for $60 and the bonus 5GB will be added for the next 24 months? It doesn't mention the bonus anywhere once I get to the final checkout. Wanted to be sure I'm selecting the correct plan. Thanks.
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Hey everyone! I wanted to provide an update that we have regarding this offer
We're aware that some customers may be missing the 5GB bonus, but there's no need to worry!
At the moment we're working on adding the missing data for everyone who's impacted! We're also going to be adjusting all overages (up to 10GB)
There's no need to contact us, all of this is done automatically on our end!
Hope this helps
I think it would make everyone feel much better if we knew we will still be able to get the deal after Dec 19th.
I know after all my attempts if I do not get the deal still then I will have to leave Fido. It's the principal of the whole thing and the weight of frustration. I will gladly take a loss at that time if forced to do it.
They should either announce an extension or provide a general message that existing customers that tried to get the deal and failed due to volume are still eligibal.
For everyone who is having problems, call them in the next few days. If they honor it, then it is just a matter of low man power and technical issues. If they don't, I plan on doing the following:
File a complaint:
Then contact an Ombudsman.
If this doesn't work contact:
What is the Commissioner for Complaints for Telecommunications Services (CCTS)
ALSO file a complaint:
is this still available? Because this thing keeps on poping up that says the offer is not valid anymore and i should select another promo and then at the end it doesnt go through because apparently something went wrong. please help.
Tried the Fido store, but they said the system was down and couldn't process the promo. Customer service hung up four times, on hold again with a eta of 3 hours. I didn't move providers because of this promise from them. There is no online option of moving to the plan, or even the 5gb plan that they claim will add 5gb extra next billing cycle.
I was on live chat with Maureen and got through confirming my identity and she was just about to switch me over when it got disconnected. So frustrating! I might have to switch phone companies after 13 years of loyalty to Fido. Very disappointing...
I tried constantly from yesterday by end of the day today which is end of the promotion time and couldn't get through to anyone. Neither phone was working nor website corresponding page. Time is over and no luck for me as 7 years customer. It's unfair and I am hoping someone get back to me with a satisfying answer.
I’ve been trying to contact Fido all day, as I already have two lines with fido (older contracts) I wanted to add a third under this plan. Even tried purchasing online but none of the methods with or without an existing accounts work. Been with Fido for at least 7 years and even switched other lines back to Fido. Please advise what can be done, thank you
this is crazy, i have been with fido for over 10 years and have 3 lines and none of the lines i have shows the 60 dollars plan, and all fido service lines are down... and even though says customer services available till 9 PM all lines now says closed... what gives???!!!
any help or input
So which means, I don't need to contact the fido by phone and I can upgrade my plan online, then I can get 5GB plus 5GB bonus for $60.00/month and check the status after 2-3 billing cycles, right?